Legal & Support
Refund & Cancellation Policy
You may cancel your Project Glue subscription at any time by emailing cancellations@projectglue.co.za from your registered account email address. Cancellation takes effect 30 calendar days after we receive your notice, calculated from your next scheduled billing date — not from the date you send the email.
Your subscription continues, and you retain full access to your voice and email agents, for the remainder of the current billing month and any subsequent month that falls within your 30-day notice period. No refund is issued for the current or any part-used billing month — you will not be charged again once your notice period ends.
See the Privacy Policy below for how long we retain your knowledge base, call, and message data after your account closes.
If a scheduled payment fails, we'll notify you and attempt to recharge. If payment isn't resolved within 7 days, we may suspend your agent(s) until payment succeeds or you cancel under the process above.
Last updated: 3 July 2026.
Terms & Conditions
Project Glue provides an outsourced, AI-assisted voice and email reception service for small businesses in South Africa ("the Service"). We answer calls and emails on your behalf, following the configuration, knowledge base, and instructions you provide us.
You're responsible for the accuracy of the information and instructions you give us to configure your agent(s), and for keeping your account login secure. You must be authorised to act on behalf of the business you're registering.
Subscriptions are billed monthly in advance, in South African Rand (ZAR), via Paystack. Pricing for your plan is shown at signup and on our pricing page. We'll notify you by email before any price change takes effect for your next billing cycle.
You agree not to use the Service to send unlawful, fraudulent, or harassing communications, or to configure your agent(s) to misrepresent your business in a way that could deceive your customers.
We aim for high availability but don't guarantee the Service will be uninterrupted or error-free — it depends in part on third-party telephony, AI voice, and payment providers outside our direct control. We'll make reasonable efforts to notify you of planned maintenance that may affect your agent(s).
To the extent permitted by South African law, Project Glue's liability for any claim arising from the Service is limited to the fees you paid us in the 3 months preceding the claim. We're not liable for indirect or consequential losses, including lost business or missed calls arising from third-party outages.
See our Refund & Cancellation Policy above.
We may update these terms from time to time. We'll notify active subscribers by email of any material change before it takes effect.
These terms are governed by the laws of the Republic of South Africa.
Questions about these terms: hello@projectglue.co.za.
Last updated: 3 July 2026.
Privacy Policy
Project Glue processes personal information in accordance with South Africa's Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and your rights.
From you (our customer): business and contact details, billing information (processed by Paystack — we don't store your card details), and the knowledge base content and instructions you give us to configure your agent(s).
From your customers, on your behalf: call recordings and transcripts, email content, and contact details shared during interactions with your Project Glue agent(s). We process this data as an operator acting on your instructions, not as the responsible party for your own customers' information — that responsibility remains yours under POPIA.
To provide the Service: answering calls and emails, routing messages, keeping your knowledge base up to date, billing you correctly, and providing support.
We use a telephony provider, an AI voice provider, and Paystack (billing) as sub-processors to deliver the Service. Each processes data under their own security and privacy commitments. We don't sell your data or your customers' data to any third party.
While your subscription is active, for as long as you keep content in your knowledge base or library. After cancellation, we retain your account and interaction data for 90 days (in case you resubscribe or need historical records), then permanently delete it, unless we're required to keep it longer by law.
Credentials and secrets are encrypted at rest. Access to customer data is limited to what's needed to operate and support the Service.
You can ask us what personal information we hold about you, request corrections, or ask us to delete it (subject to our billing and legal record-keeping obligations). Contact hello@projectglue.co.za for any of these requests.
Last updated: 3 July 2026.
Frequently Asked Questions
You're billed monthly in advance via Paystack, in ZAR, on the date you signed up. If a payment fails, we'll retry and email you — see our Refund Policy for what happens after 7 days of non-payment.
Not yet as a self-service option — email cancellations@projectglue.co.za and we'll see what we can do for your situation.
Yes — email hello@projectglue.co.za and we'll switch your plan effective your next billing date.
Once you sign up and complete the setup wizard, your agent is typically ready within a few business days while we provision your number and configure your agent from the knowledge base you provide.
Your agent(s) are deactivated on your effective cancellation date. We keep your account and interaction data for 90 days afterwards in case you resubscribe, then delete it. See our Privacy Policy for full detail.
Email hello@projectglue.co.za and we'll get back to you as soon as we can.